Refund & Replacement Policy
1. Eligibility
Refunds/replacements for defective, damaged, or incorrect items; or if not delivered within 45 days.
2. Non-Eligible Items
No returns for hygiene items, digital goods, customized products, or misuse damage.
3. Time Frame
Contact us within 7 days of delivery. Approved refunds processed within 5–7 business days.
4. Process
- Email support@globaljunction.store with order ID, photos, and issue.
- Verification with supplier.
- If approved, refund or replacement issued.
5. Cancellations
Allowed within 12 hours after payment if product not shipped.
6. Late/Missing Refunds
If refund not received within 7 working days, check with your bank. Contact us for help.
7. Supplier Returns
Do not return items directly to parcel address unless instructed.
8. Damaged/Wrong Claims
Provide unboxing video/photos showing damage. Missing proof may void eligibility.
9. Policy Updates
We may update this policy anytime without notice.