Frequently Asked Questions
Are the products on Global Junction genuine?
Yes — all products are sourced from verified and authorized suppliers across India and
abroad. We never deal with counterfeit goods. Our team audits supplier quality to maintain
authenticity and reliability.
How long will delivery take?
Delivery time varies by region:
• India: 5–10 business days
• International: 10–20 business days
Once your order ships, you’ll receive tracking details via email/SMS for real-time updates.
Is my payment secure?
Absolutely. Global Junction uses 256-bit SSL encryption with gateways like Razorpay,
PayPal, Shopify Payments, and Stripe. We never store your payment details.
Can I return or replace a product?
Yes, if the item is damaged, defective, or incorrect. Email support@globaljunction.store
within 7 days of delivery with clear photos or unboxing video.
What if my order is delayed?
If the delivery exceeds the estimated period, contact support. We’ll coordinate with
suppliers and logistics teams to resolve it quickly.
How can I track my order?
Visit our Track My Order page and enter your Order ID and email to view shipment
progress.
Can I change my shipping address?
Yes, within 12 hours after ordering. After shipment, changes cannot be made.
Can I cancel my order?
Orders can be canceled within 12 hours after payment if not yet shipped. Refunds are issued
within 5–7 business days.
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, PayPal, and limited COD for India.
Do you ship worldwide?
Yes, we ship to over 50 countries. Customs duties may apply depending on your country’s
import policy.
Do you offer bulk or wholesale orders?
Yes, contact support@globaljunction.store with your requirements for a custom quote.
How can I contact support?
Email: support@globaljunction.store
Phone/WhatsApp:
Hours: Monday–Saturday, 10 AM – 6 PM IST
What makes Global Junction different?
We merge global reach with Indian reliability — verified suppliers, transparent prices, and
customer-first service.
